We work with customers worldwide, and we understand that buying used agricultural drones internationally comes with unique questions about shipping, documentation, and after-sales support. Below are clear answers to the most common concerns from our international clients.
Q1: How do you package and ship the drones?
To ensure both safe transit and smooth customs clearance, we ship all agricultural drones in disassembled, secure packaging.
This method:
- Reduces the risk of damage during long-distance transportation
- Simplifies customs declaration and clearance processes
- Allows us to use shock-absorbent materials for every individual component
Q2: What documents do you provide if I handle customs clearance myself with my own freight forwarder?
If you work with your own freight forwarder and manage customs clearance independently, we will provide you with all the required documents, including:
- Commercial Invoice with detailed product information and declared value
- Packing List listing all items, parts, and accessories included in the shipment
- Bill of Lading to confirm the details of the shipment
Q3: I don’t have a freight forwarder or cannot handle customs clearance myself. Can you arrange shipping and delivery to my door?
Yes. We work with trusted international logistics partners to offer door-to-door delivery services to eligible countries.
This means you don’t need to handle complicated customs procedures or arrange freight yourself — we will manage the entire shipping and clearance process for you. For details on available countries and services, please contact our team.
Q4: What inspection and warranty coverage do international orders receive?
All international orders receive the same rigorous 10-step OEM-aligned inspection as domestic orders, so you can be sure your drone meets factory-level performance standards.
Every unit also comes with our 1 mes de garantía de funcionamiento. Please note that the warranty covers functional defects only, and international shipping costs for replacement parts are not included.
Q5: Who can I contact for help with my international order?
Our multilingual support team is here to assist you at every stage of your order:
- Pre-order questions about products, shipping, or documents
- Updates and support during transit and customs clearance
- Post-delivery troubleshooting, calibration guidance
If you have any concerns at any point, feel free to contact us directly — we are here to help.
