We cooperate with customers worldwide and fully recognize the unique challenges you may encounter when sourcing agricultural drones internationally, such as logistics, customs documentation and after-sales support. Below are common FAQs from our overseas partners.
Q1: How do you pack and ship the drones?
To guarantee safe delivery and smooth customs clearance, all agricultural drones are shipped partially disassembled with heavy-duty protective packaging.
This shipping method brings multiple benefits:
- Minimizes the risk of damage during long-distance transportation
- Simplifies customs declaration and clearance procedures
- Allows us to use shock-absorbing materials for every single component
Q2: What documents will you provide if I use my own freight forwarder for customs clearance?
If you arrange your own freight forwarder and handle customs clearance independently, we will supply all essential shipping and customs documents, including:
- Commercial Invoice: Complete with detailed product information and declared value
- Packing List: Itemizes all goods, components and accessories included in the shipment
- Bill of Lading: Confirms all shipping details of the cargo
Q3: I do not have a freight forwarder and cannot handle customs clearance. Can you offer door-to-door delivery?
Yes, we can. We cooperate with reliable international logistics partners to provide door-to-door delivery service to eligible countries and regions.
You don’t need to deal with complicated customs formalities or arrange transportation by yourself. We will take care of the entire shipping and clearance process. Please contact our team to check service coverage and more details.
Q4: What inspection and warranty services are available for international orders?
All international orders go through the same strict 10-point factory-standard inspection as domestic orders, to ensure each drone meets original performance requirements.
Every unit is covered by a 1-month functional warranty. Please note that the warranty only covers functional defects. International shipping fees for replacement parts are not included.
Q5: Who should I contact if I have issues with my international order?
Our multilingual support team is ready to assist you throughout the entire purchasing process:
- Pre-sales inquiries about products, shipping and documents
- Real-time updates and support during transit and customs clearance
- Post-delivery troubleshooting and calibration guidance
